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Please find the list below to see which countries we do not accept players from.
Each user is only allowed to have one account per user. Please contact our customer service team via email or live chat, if you believe to have reasons for creating another account.
For lost password, please use the forgotten password function, situated to the right under the log in section. Should you have forgotten your user name, then please contact us via email or live chat.
Kindly contact our customer service team via email, and we will be happy to assist you with this.
Please verify your new account details by sending us copies (ID-card and proof of address) to KYC(at)igame.com . You may also contact our customer service team via email or live chat, and we will be happy to assist you with this.
It depends on the chosen withdrawal method. The general guidelines are Credit card 2-4 business days, Bank wire 1-4 business days, E-wallet up to 24 hours. You may contact our customer service team via live chat or email it you have any questions about your withdrawal.
You are only allowed to make a deposit with a credit card, bank account or E-wallet that is on your name.
No, you need to make a withdrawal using the same method as the deposit method was. For more information, please contact our customer service team via email or live chat.
We will not share the documents with any 3rd parties. Only authorized personnel have access to the documents. You may also mark / cover over irrelevant information on the documents before sending them.
Try to send us something else that can be used as a proof of address. We need to see your address and name. For example, you can use tax papers, credit cards statements sent to you by your bank and so on.
You may use a digital camera or a mobile phone camera. Then email us the requested documents. Please make sure that the documents are with good and clear quality.
For casino, you need to make a minimum of 25 deposit. When making this deposit you need to use the bonus code in order to trigger your bonus.
Please note that terms and conditions might change according to promotion. For the latest information, always make sure that you check the terms and conditions for the specific promotion, or contact our customer service team.
We can remove the bonus if you wish. A general rule is that you contact us as soon as possible and do not use the bonus. Please contact us via email or live chat and we will have a closer look at your account.
Please note that winnings from free spins needs to be wagered 35 times before you the money is released on to your account.