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Playing should be first and foremost fun and entertaining. It can also be profitable, however losing is part of gambling. Make sure that you can afford the risks you take. iGame wants to provide you with a positive experience and we work hard to help you control risks.
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. All you need to do is contact support at support@iGame.com with your own limits and we will enable them for you.We recommend that you keep the following in mind when using our site at all times:
On request, we will close any account for a minimum period of 6 months during which time it will not be possible for the account to be re-opened for any reason. You can close your account under our responsible gaming self-exclusion policy at anytime by contacting our Customer Support team by emailing support@iGame.com with the username or registered email details of the account you wish to close.
Upon expiry of the self-exclusion period you may request to re-open a closed account by contacting our Customer Support team by emailing support@iGame.com with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator.
Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired. If you have requested us to close your account indefinitively your account cannot be opened for any reason whatsoever. We will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion policy.
However, you accept that we have no responsibility or liability whatsoever if you continue to deposit and wager using additional not previously disclosed accounts or if you open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. Upon self-exclusion all future wagers, Bonus funds and entries in any promotions will be forfeited. We will not be able to reinstate these if the account is reopened after the self-exclusion period. All remaining balances less any active bonuses will be transferred to your credit card, transferred to your bank account or any available payment method at iGame’s discretion.
We can also help you take a cooling off period (7 days) or block the service for six months. If you think you may have a problem we can give you advice on where to turn for professional help.
If you as an adult share your computer with under-aged persons, it’s your responsibility to make sure that access to usernames, passwords, and banking-details is prevented. There are also softwares you can use for this purpose i.e. NetNanny and Cyber Patrol. We are here to help you; you can always e-mail us at support@iGame.com.
It is illegal for anyone under the age of 18 to open an account and/or to gamble with iGame. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.
In case you are worried that a friend or relative might have a gambling problem, you can contact our support department. We can help both of you to get back on the right track.
Please feel free to contact our Support Department at support@iGame.com if you feel that you are gambling too much.
We can also recommend you to get in touch with several professional independent gambling organizations like GamCare or Gamblers Anonymous.